商務英語寫作格式注意事項
導語：預備參加bec考試的同學們由于缺乏商務寫作的實際經驗，對于寫作部分都比較郁悶。下面是商務英語寫作格式注意事項，歡迎參考！
1. 信件的開頭：
We are writing to enquire about…
We are writing in connection with…
We are interested in … and we would like toknow…
環境：
You want to know the prices of some airconditioners.
We are interested in your air conditionerand we would like to know the prices of some air conditioners.
You saw an advertisement in the newspaperyesterday and you want further information.
We are writing in connection with theadvertisement in the newspaper yesterday.
You want to know if the company you arewriting to organizes holidays to Africa.
We are writing to inquire about theholidays to Africa that your company organizes.
2. 回信的開頭：
Thank you for your letter of (date)
We have received your letter of (date) asking if …
enquiring about …
enclosing …
concerning …
環境：
A company wrote to you on 23 July. Theywanted to know if you sell photocopiers.
Thank you for your letter of 23 July,asking if we sell photocopiers.
A man wrote to you on 18 December. Hewanted employment with your company. He also sent his curriculum vitae.
We have received your letter of 18December, enclosing your curriculum vitae.
A company sent you a fax on 3 June. Theywanted to know if you were going to the marketing conference in London.
Thank you for your fax of 3 June, asking ifI was going to the marketing conference in London.
A woman telephoned you this morning. Shewanted to know if her order No. 599 had arrived.
Thank you for your telephone call thismorning concerning the order No. 599.
3. 信件的結尾：
一般結尾：
I look forward to receiving yourreply/order/products/ect.
Looking forward to hearing from you.
如果你在信件中提供了信息：
I hope that this information will help you.
Please contact me if you need any furtherinformation.
Please feel free to contact me if you haveany further questions.
Please let me know if you need any furtherinformation.
4. 引入主題：
With reference to …
Further to …
With regard to …
I am writing in connection with …
注：引入主題的句子可以被寫在信件的開頭，但with regard to 不能用于信件的開頭。
環境：(how would you start a letter about each of the following?)
an invoice (No. 679) for a photocopier
With reference to Invoice No. 679, weregret to tell you that the product arrived in bad condition.
a meeting you had with the addressee onJan. 16th
Further to the meeting on 16 January, I amdelighted to tell you that we are nowable to give you a special offer for our Peach Series computer.
an advertisement in the times newspaper
I am writing in connection with theadvertisement in the times newspaper yesterday.
an application for a post as secretary inyour company
I am writing in connection with yourapplication for a post as secretary in our company.
a fax order for six computers that youreceived today
with reference to your fax order for sixcomputer, I regret to tell you that they are out of stock at present.
5. 告知好、壞消息：
好消息：
I am pleased
delighted
happy to tell
inform
advise youthat …
壞消息：
I regret
am sorry to tell
inform
advise youthat …
We regret that …
環境：（complete these sentences using phrases for referring and giving goodor bad news.）
a. ___________________________ your orderfor some cupboards, _____________________ we have had to increase the price.
b. ____________________________ yourapplication for a post as secretary, ______________________________ that wewould like you to start work as soon as possible.
c. _________________________________ yourapplication for a post as secretary, ______________________________ that youwere not successful.
d. _________________________________ ourtelephone conversation this morning, ______________________________ that yourcar is now ready for you to collect.
6. 說明你所能做的和不能做的：
We are unable to …
We are able to …
We have been forced to …
環境：
You cannot lower your prices.
We regret that we are unable to reduce outprices.
You have had to raise your prices becausethe government has increased the sales tax.
We have been forced to raise our pricesbecause the government has increased the sales tax.
However, you can give them a discount of 5%if their order is for more than $8,000.
We are able to give you a discount of 5% ifyour order is more than $8,000.
With regard to their second question, youcannot accept payment in Egyptian pounds but you can accept US dollars orEuros.
We are sorry that we are unable to acceptpayments in Egyptian pounds but we are able to accept US dollars or Euros.
7. 說明原因：
This is owingto …
due to …
a result of …
because of …
注：owing to 通常用于不好的消息。如果想在原因中使用動詞，請加上the fact that的從句。
環境：
increase prices --- fall of the dollar
We have been force to increase our prices.This is owing to the fall of the dollar.
Delay the delivery of the goods --- strikeby airline pilots
We have been forced to delay the deliveryof the goods. This is owing to the strike by airline pilots.
Increase all salaries by 10% --- rise insales
We are able to increase all salaries by10%. This is the result of a big rise in sales.
Cut all salaries by 10% --- fall in sales
We have been forced to cut all salaries by10%. This is due to the fact that there has been a fall in sales in the pastten months.
Cannot deliver your new order --- we havenot received your payment fro the last order
We regret that we are unable to deliveryour new order immediately. This is owing to the fact that we have not receivedyour payment for the last order.
Cancel the meeting --- a lot of staff havebeen ill
We have been forced to cancel the meeting.This is because some members of our staff have been ill.
8. 請求采取行動：
Please could you …
We would be grateful if you could …
We would be appreciate it if you could … as soon as possible.
without delay.
immediately.
注：please could you …是最直接的方式。在要求一些一般性的事情時，可以使用這種表達。
環境：
You have seen an advertisement in thenewspaper for a post as office manger. You want an application form.
I would appreciate it if you could send mean application form.
The photocopier in your office has brokendown. You want to have it repaired, quickly.
We would be grateful if you could send arepairman to fix our photocopier as soon as possible.
You have moved your office and you want thepost office to forward your letters to your new address.
Please could you forward my letters to mynew address.
You want the telephone company to putanother telephone in your office. You need it urgently.
We would appreciate it if you could putanother telephone in our office immediately.
You have written to a company and you wantthem to reply quickly.
I would be grateful if you could give us areply quickly.
9. 抱歉：
We must apologize for …
We apologize for …
We are extremely sorry for …
注：以上句型后請使用動詞ing形式。
以上句型中的for可以換成that，然后用從句表達。
一般來說，解釋產生問題的原因，然后在信的結尾處再次表達歉意。
再次抱歉：
Please accept our apologies once again.
We hope that this has not caused you anyinconvenience.
With apologies once again.
10. 要求提供信息：
Please could you
We would be grateful if you could
We would appreciate it if you could give us further details about ..
inform us (about/if) …
let us know ( about/if ) …
We would like to know ( about/if ) …
注：如果需要特別重要的信息，可以在以上句型前使用：in particular。
環境：
You wrote a letter to someone and they haven’treplied. You want to know if they received the letter.
We would be grateful if you could let usknow if the letter has reached you.
A businessman is going to your country. Hewants you to get a visa for him. You need all the details about his passport(his nationality, date of birth, where his passport was issued, and when itexpires).
Please could you give details about yourpassport. I would like to know your nationality, date of birth, where yourpassport was issued and when it expires.
You want to know about the samebusinessman’s flight (flight number, date and time of arrival).
In particular, I would like to know yourflight number, date and time of arrival.
11. 輕度抱怨：
Unfortunately, + 表示 somethingis wrong 的句子
環境：
A company has sent you a bill for the wronggoods.
Unfortunately you sent us a bill for thewrong goods. Please could you send us a correct bill as soon as possible.
Your new photocopier has broken down. Youhave to write to the company who sold it to you.
Unfortunately our new photocopier hasbroken down. Please could you send a repairman to fix it for us as soon aspossible.
Two temporary secretaries do not speakEnglish. You have to write to the agency who sent them to you.
Unfortunately two temporary secretaries yourecommended to us do not speak English. We would be grateful if you couldrecommend two more who could speak English.
You keep receiving letters for someoneelse. You have to write to the post office.
Unfortunately I keep receiving letters forsomeone else. Please could you make the address clear before you deliverletters every day.
12. 提醒某人對某事的注意：
I should like to draw your attention to(the fact that)…
I should like to point out that …
如果你提醒的事情對方已經知道（你想表達你的生氣）：
I should like to remind you that…
I hope that it is not necessary to remindyou that …
環境：
One of your staff keeps parking his car infront of the main door, the space which is reserved for the MD.
I should like to remind you that the spacein front of the main door is reserved for the MD.
Someone is interested in purchasing a largequantity of your simplex cameras. Tell him about 25% discount for large orders.
I should like t draw your attention to thefact that we offer about 25% discount for larger orders.
One of your staff arrives half an hour latefor work every day. (She should start at 9.30.)
I hope that it is not necessary to remindyou that work start at 9: 30 every day.
Someone is interested in your products.Tell him that you guarantee that your prices are the largest in the country.
I should like to point out that weguarantee that all prices are the lowest in the country.
13. 要求某人采取行動：
We must insist that …DO… （DO指動詞原型）
注：請注意這一句型和句型8的區別。
環境：
We must insist that you deliver the goodsimmediately.
14. 警告：
Unless…
If…(not)… Wewill be forced to …
環境：(What warnings would you give these people?)
A company that has not paid your bill
Unless you pay the bill, we will be forcedto take legal actions.
Another company that is using yourcompany’s car park
If you do not move your car away from ourpark, we will be forced to turn to the police.
An employee who always arrives late forwork
Unless you come to work on time, we will beforced to fire you.
A builder who has left a lot of their toolsin your office
If you do not take your tools from ouroffice, we will be forced to throw them away.
15. 強烈抱怨：
注：強烈抱怨遵循以下步驟：
a. 闡述發生的問題：it is nowover nine months since we placed this order and we are still waiting for thecabinets.
b. 使用句型12：I shouldlike to point out that we have already paid for these cabinets.
c. 使用句型 13：we mustinsist that you deliver them immediately.
d. 使用句型14：unless wehear from you within 7 days we will take legal action.
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